Dispatch and Emergency Communications

Dispatchers and call-takers are the first voice of every emergency — they hear the worst moments of strangers' lives and then are asked to move on to the next call. Grief can accumulate in ways that are easy to miss: the caller you couldn't save, the child's voice you can't unhear, the colleague losses that hit a room of people who never leave their headsets. You are heard less than any other part of the response system, and your grief deserves to be heard too.